No AgentID in AgentNotReady

Voice & Telephony
1

Hi,

can someone please tell me when AttributeAgentID is present and when it is not in EventAgentNotReady?

My guess is when agent is assigned a skill in Avaya then you get AgentID, when there is no skill assigned, you don’t.

Here is one with AgentID present:

2007-10-07 @ 09:23:11 INFO , DoQueueFromTserver(run) 'EventAgentNotReady' (76) attributes: AttributeEventSequenceNumber [long] = 5234480 AttributeAgentWorkMode [int] = 3 [AfterCallWork] AttributeThisDN [str] = "7352" AttributeAgentID [str] = "76018" AttributeCustomerID [str] = "Resources" AttributeTimeinuSecs [long] = 58471 AttributeTimeinSecs [long] = 1191716591

Here is the one without:

2007-10-07 @ 09:26:23 INFO , DoQueueFromTserver(run) 'EventAgentNotReady' (76) attributes: AttributeEventSequenceNumber [long] = 6165653 AttributeReasons [bstr] = KVList: 'ReasonCode' [int] = 4 AttributeReferenceID [int] = 124 AttributeExtensions [bstr] = KVList: 'ReasonCode' [int] = 4 AttributeAgentWorkMode [int] = 4 [AuxWork] AttributeThisDN [str] = "8323" AttributeCustomerID [str] = "Resources" AttributeTimeinuSecs [long] = 20022 AttributeTimeinSecs [long] = 1191716784

At first I thought it was ReasonCode, but I cannot base that assumption on anything other than a hunch.

Thanks in advance!
Vic

1 Like
2

Hi Vic,

I can tell you that is not about having assigned a skill; even with soft-login mode (no skill and not even a LoginID on Avaya) I still get the AgentId attribute on EvenAgentNotReady.

Fra

3

I have also tested it and yes it’s there.


@19:42:55.8360 [0] 7.5.001.05 distribute_response: message EventAgentNotReady
	AttributeEventSequenceNumber	000000000004f008
	AttributeTimeinuSecs	836000
	AttributeTimeinSecs	1192149775 (19:42:55)
	AttributeReferenceID	3
	AttributeExtensions	[58] 00 02 00 00..
		'GCTI_THIS_DEVICE_NAME'	'Agente Pruebas'
		'ReasonCode'	'0'
	AttributeAgentWorkMode	4 (AuxWork)
	AttributeThisQueue	'598023'
	AttributeAgentID	'6060'
	AttributeThisDN	'5061'
19:42:55.836 Trc 04542 EventAgentNotReady sent to [556] (0000028c DesktopToolkitX 192.168.100.72:1543)
1 Like