NLP Entity Parse Error drops +61 prefix on Sydney edge bot flow

Architect & Flows
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{“error”: “NLP_ENTITY_PARSE_ERROR”, “code”: 400, “message”: “Failed to match +61 pattern on Sydney edge”} Pushing the updated bot flow through mypurecloud.com.au and the NLP engine isn’t catching the Australian mobile prefix during the initial greeting. ACMA compliance tags are locked on and latency is sitting at 420ms. Entity regex isn’t doing much good. Flow v2.8.4, bot build 9102.

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The NLP engine likely strips the + before parsing, so your regex is mismatching the input. Try anchoring the pattern to ^61 instead of ^\+61 in the entity definition.