NICE with SIP Server

Voice & Telephony
1

HI,

I’m wondering if anybody prepared before recording solution based on NICE Perform on Genesys SIP Server. I have a little problem which is related to configuration where NICE sniffes all RTP stream and record those which are related to calls established on agent.
Everything works fine if in nice I set static relation between extension and IP address of it, but when I want to use DHCP I have to use parameters RTP-Password and SendPrivateServiceRequest. I set rtp-info-password on SIP Server and both above parameters of NICE but In SIP Server logs I see following message: ‘15:56:58.804 rtp monitoring: request rejected, password is not provided.’ I suppose that problem is related to request sent by NICE which doesn’t have information about password:

15:56:58.803 Trc 04541 RequestPrivateService received from [20] (000001f6 NiceGenesysCTILink X.X.X.X:2764)
message RequestPrivateService
AttributePrivateMsgID 2
AttributeThisDN ‘48509’
AttributeReferenceID 5
15:56:58.803 Int 04543 Interaction message “RequestPrivateService” received from 20 (“NiceGenesysCTILink”)

but I don’t know if there shoud be Extension section or UserData section and what there should be.

I hope that someone could help me with it.

Regards
jbobinsk

2

I have just found out that NICE should send AttributeExtension called ‘RTP-PASSWORD’, but it doesn’t. Mayby somebody know what I should to set on NICE side to instruct it to send this password?

Regards
jbobinsk

3

We use sip server with nice, but phones have static IP addresses. And it works fine…

Peter

2 Likes
4

Hi peters,

Yes I know I have tested it with static IP - but my customer wanted as to prepare DHCP, that is why I looking for the solution.

Regards
jbobinsk

5

And in DHCP you can’t declare reservations for the sets? Would be like static IP Addresses but provided by DHCP.

6

Hi Cav,

Yes I know - but sometimes customer requests kill us :(. “There must be DHCP!!!”
But beside that - we found problem with NICE - which doesn’t provide mandatory data during registering in Genesys - so we reported problem on NICE site.

Regards
jbobinsk

7

??? I on your side will tell “Is it mandatory to have fixed IP Address, your DHCP can get a pool of static relays” and will put that as a requirement for the installation.
Sometimes it is not good to try to do all what customer wants.