NICE CXone GET /agents/states returns empty array for active agent

NICE CXone API & Integrations
1

Hitting the NICE CXone /api/v2/agents/states endpoint to check login status from our Kotlin service, but the response body always comes back with an empty array [] even though the agent is clearly logged in via the UI. We’re using a valid OAuth2 token with agent:read scope.

  • Endpoint: GET /api/v2/agents/states
  • Status: 200 OK
  • Payload: {"states": []}
  • Tried filtering by userId and divisionId with no change.

Is there a specific scope or query param missing here?