New to this forum- question GCP7-CIV

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Hello everyone -

I am new to this forum , If my questions are repetitive please point me to the right thread.

I am preparing for GCP7 – System Consultant, Inbound Voice (GCP7-CIV) . I would need some guidance as to what is the best way to tackle this exam.
I already completed FRI training course went through the material twice, I am not planning to take the RRI training but was planning to borrow the material from a friend and go through it myself. Please let me know if that would suffice to clear the exam with good score ?

My experience in Genesys I would say is less than 6 months, I am a Java Developer ( SCJP & SCWCD certified ) but got an opportunity to work on Genesys recently and I want to complete this certification by May’13

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You must mean GCP8, as 7 is the old one.
Check this:
http://www.sggu.com/smf/index.php/topic,7645.0.html

Nothing is impossible, but from experience, unless you have worked and understand the full CTI idea and Framework you are going to have a hard one. Have you installed it for a customer yet? Lab is the easy one, do it on the field and you will learn a lot

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From my experience,the best way how to learn Genesys is to take a doc guide and install own lab with whole Genesys (FW,media,reporting,routing,eServices,etc.) or invite professional services to train your team.Exam from Genesys is fine,but not very beneficial and so general.

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Thank you.

Yeah we have customers installed already , But I am kind of new to the team.

Getting up to speed as fast as I can. I have good over all understanding of CTI technologies.

yeah, as you said nothing is impossible, Will give my best shot and see how it goes.

Thank you

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