New to Genesys

Voice & Telephony
1

Hello Forum: I am Cisco Voice Engineer with a Bank at Chicago and would like to learn about Genesys. I humbly request, if any of you direct me how to integrate Cisco Unified Communication Manager 7.x with GVP7.6 or 8.0 using SIP. I have no prior knowledge of Genesys envoirnment and would like to start from basic especially:

Genesys Components
What each component do
Call Flow
Integration with phone system

Thanks
AVVIDALI

2

Hi,

Start with Tony’s rough guides. The link is available in the top post of Technical discussions streem.

Good luck!

E.

3

Hi,avvidali
You will have to do many integrate Between Provider & Genesys component such as,

  • OPEN-IN = Adaptor between SIP Standard & SIP-Information. Genesys using SIP Standard Protocol
  • SIP Server for GVP
  • SIP Network Load Balance
    SIP Deployment Guide will explain manything you want to know. But the totally problem you have to aware the design ,
  • For the Phone System we are using SNOM IP-HardPhone. For the phone system first of all, You have to have a Genesys Environtment Framework to Configured that .

By the way, contact the PS from Genesys to support your solution.
Good Luck

Pranpong

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