Need to check what options did customer choose in IVR

Architect & Flows
1

Hello All-

I need to check what options did customer choose in IVR, Can some one please help me where to search for this?

Thanks in advance!!!

2

Hello Vinod,

Can you tell us what type of IVR it is?

Tony

3

Thanks for the quick response tony, it is edify ivr

4

Hmmmm… Intervoice… No, you’ve got me there, I’m afraid…

Any others want to take this one up?

Tony

5

I have done an integration with Intervoice. Maybe it can attach the options pressed as KVP and then you can interpret them.

4 Likes
6

Check out clickfox.com. I saw them at G-Force in San Antonio last week, and they do this sort of thing. I’ve tried to attach KVPs at each option press (if you’re still doing DTMF), but this such a reporting nightmare. If this is something that you need to do in a hurry on an ad-hoc basis, I’m afraid I don’t have any advice. But if you’re looking for a solution to do this, on an ongoing basis, meaning, this is something that your business wants/needs to know routinely, then check out clickfox.com.

1 Like