Need some troubleshooting help with a discrepancy where the WebRTC softphone connection count in the EU-West environment does not match the active agent sessions reported in the Agent Performance dashboard. The dashboard shows stable concurrency, yet the Telephony metrics indicate intermittent WebRTC disconnects.
- Verified that the Architect flow is correctly handling the softphone signaling events.
- Confirmed that the browser console logs show no WebSocket errors during the affected time window.