Can’t get this config to load properly… attempting to trigger a post-call survey via the platform api immediately after the end interaction task in our architect flow. the flow executes without error, but the external system receives a 400 bad request response when calling /api/v2/conversations/{conversationId}/surveys.
the request body includes the required surveyId and agentId fields, populated from the flow data. despite this, the response payload indicates invalid survey configuration. we are using the eu-west-1 environment. the survey is active in purecloud and assigned to the correct queue.
i have verified the conversation id format and the access token permissions. the issue persists across multiple agent groups. is there a specific delay required between the interaction end and the api call? or is there a known limitation with triggering surveys programmatically from within the flow execution context? the business stakeholders are concerned about the drop in survey completion rates. any insight into the validation logic for this endpoint would be appreciated.