I am currently managing a large legal discovery request that involves exporting over ten thousand interactions. I am using the Recording Batch Export API, but I am finding it difficult to monitor the progress of the job. Sometimes the job says ‘Completed’ but when I check the S3 bucket, some recordings are missing. Is there a way to pull a detailed error log for a specific batch job to see which recordings failed and why?
Hey Rav30. I manage our outbound campaigns and I have seen these batch exports fail due to ‘Media Storage’ issues. You should use the /api/v2/recording/batchrequests/{jobId} endpoint to get the status. If the status is ‘Completed’, look for the errorCount field. If it is greater than zero, you can then hit the results endpoint to get a JSON file that lists every single recording in the batch and its specific status. If a recording failed, it will usually have an error code like RECORDING_NOT_FOUND or EXPORT_FAILED.
Greetings! I am a telecom engineer and I love automating these workflows! Rav30, to follow up on Che40, you should also check your ‘S3 Permissions’. If your IAM role does not have the s3:PutObject permission for the specific folder you are exporting to, the job will fail silently or return a generic error. I always recommend doing a ‘Test Export’ with a single recording before you trigger a batch of ten thousand!
I have seen these export issues break our training pipelines. Rav30, one more thing to consider: if your recordings are very old, they might have been moved to ‘Cold Storage’ or already purged by your retention policy. The batch job will not automatically tell you if the recording is missing from the database. You should cross-reference your export list with the ‘Conversation Detail’ records first to ensure the recordings still exist before you try to export them.