Milliseconds to Seconds.

Voice & Telephony
1

Hi Guys

I have a integer variable vTime that represents the number of milliseconds a customer spends in a queue, i want to conver that to seconds so i divide by 1000 however i am not getting the expect result for times less than 1000 milliseconds.

_I_I_007601d430635e18 [09:04] ASSIGN: vTime(LOCAL) ← INTEGER: 547
request to 65204(TServer1) message RequestUpdateUserData
AttributeReferenceID 5763
AttributeUserData [18] 00 01 00 00..
‘WaitTime’ ‘547’
AttributeConnID 007601d430635e18
AttributeThisDN ‘4430’
..sent to frwkpri:3000(fd=748)
_I_I_007601d430635e18 [09:04] ASSIGN: vSeconds(LOCAL) ← FLOAT: 0.000000
_I_I_007601d430635e18 [09:04] ASSIGN: vMinutes(LOCAL) ← INTEGER: 0
_I_I_007601d430635e18 [09:04] ASSIGN: vSeconds(LOCAL) ← FLOAT: 0.000000
request to 65204(TServer_KWD) message RequestUpdateUserData
AttributeReferenceID 5764
AttributeUserData [33] 00 01 00 00..
‘TimeSpentInQueue’ ‘0:0.000000’

2

Attached a screenshot.

3

Tried a lot but unable to attach any file. :frowning:

Here it is
Use Multi Function or MultiAssign block in IRD:

Variables Function
QStartTime TImeStamp
hh QStartTime/3600000
rem QStartTime - (hh3600000)
mm rem/60000
rem rem - (mm60000)
ss rem/1000

All variables should be created as Integer type.

1 Like
4

If you have integer variable and divide it by 1000 (integer constant) then URS performs integer ariphmetic before asigning result. You could try to delete it by something like 1000.0

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5

Agree with kubikle.
You might get the same result if you stored the wait time into a FLOAT before you started your calculations.
Either way, if you try Integer divided by Integer, you’re going to lose the decimal part of your result. But if you try INT/FLOAT or FLOAT/INT, you should succeed.

1 Like