I am currently building a Data Action that pulls interaction metadata from an external audit system. The API returns a nested JSON object where the ‘Recording ID’ is inside a ‘Media’ array within a ‘Metadata’ object. I am struggling to map this nested value to an Architect variable using the ‘Response Configuration’. Is there a specific syntax for accessing nested objects within an array in the Genesys Cloud output mapping?
Hello Rav30. I am a routing optimization engineer and I have done many of these complex mappings. You should use the ‘JSONPath’ syntax in your response configuration. For a nested array, the syntax would look something like $.Metadata.Media[0].RecordingID. This will extract the first recording ID from the media array. If you need to handle multiple recordings, you will need to use a ‘Velocity’ macro to flatten the array into a string first, as Architect variables cannot hold complex objects.
I have seen these nested mappings break our Agent Assist suggestions. To follow up on Bia63, please make sure your ‘Output Contract’ matches the structure you are extracting. If your JSONPath returns a string, your output contract must be a string. I have seen many people try to map a nested object to a string variable without using the full JSONPath expression, which leads to a ‘Type Mismatch’ error in Architect. Always test your mapping in the Data Action UI before you publish!