Hello there,
we have a test lab here with genesys on it.. We would like to test loadbalancing feature by logging in an agent.
we do not have any switch/ACD except for that of provided by Genesys. Also, as you may have guessed…we run on the SIP environment… ..its a pure genesys out of the box environment…
can anybody let us know how do we go aout this??? :o
Use SIP Server or use the Emulation switch, search in the forum for further info.
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Hi,
Sorry but I don’t understand what you’re trying to achieve… Do you want an application allowing you to log in an agent? or Do you want to implement load balancing SIP Server?
R.
I think he means to do call balance distribution between agent groups.
Uhm, I am totally confused now… load balancing between the agents means just using URS. I think he means he wants to generate the calls to test how his SIP server environment works…
Can you please clarify what you want?
what i am looking at is loadbalancing by logging in differnet agents in diofferent states of activity…but some how i get no ewt for agentgroups!!!
the SIP info i provided was for teh memebers to understand teh env…
i hope teh question is a lot clearer
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