I have a softphone application that is built using T-Lib. When a call completes I need to force the agent to enter an After Call Work code from a drop-down menu before carrying on. Storing and Retrieving the codes in the Genesys database is no problem.
What I need to know is what T-Lib method do I call in order that the ACW code is stored in the Genesys database and will be subsequently available for reporting purposes.
Thanks in advance
search in the forum, it has been widely discussed
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Of course I tried that before posting the question. I guess I need to try harder. Any suggestions as to what I should search on?
Reason Codes, that was discussed and even a lot of VB code was posted 
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Thanks for the swift response.
Goode,
excuse Cavagnaro’s crankiness - he is after all just an ape! 
Here is a sample code written by Cavagnaro himself:
http://www.sggu.com/smf/index.php/topic,2216.0.html
If you have more questions, please feel free to ask!
(but I would strongly suggest posting a picture of banana or some other monkey treat to keep our grumpy ape happy! ;D ）
Best regards,
Vic
;D ups.
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