Log Agents.bat failed in Demo 8.0

Voice & Telephony
1

Hi, Guys,

In Genesys demo 8.0, there is Log Agents.bat for demo purpose.

but it always failed when I run it, error message as follow:

Processing section CCSimulator.1 …
tserver.SipTServer shares one TCP connection for all DNs
RingingWait-Answer-Talk-Release-afterCallWork-Ready
tserver = SipTServer
DNmin = 11000
DNmax = 11022
LoginQueue = 10000
LoginIDmin = 8000
LoginIDmax = 8022
RingingTime = 2
TalkTime = 5
AfterCallTime = 2
numberOfAttachedKVPair = 0
(conn_adjust_rlimit) set_sbh_threshold(1016):1
06:44:24 !!Error: DN= 11000 ->didn’t receive event->EventAgentLogin (0x49)Last event= EventError (0x34) 0000000000000000

did any one here experience same error?

thanks.

Kevin

2

I got the error message from sip server log as below:

6:47:33.250 Trc 04541 RequestAgentLogin received from [496] (00000009 auto5 192.168.10.59:12924)
message RequestAgentLogin
AttributeThisQueue ‘10000’
AttributeThisDN ‘11000’
AttributeAgentID ‘8000’
AttributePassword ‘password’
AttributeAgentWorkMode 0 (Unknown)
AttributeExtensions [2] 00 00..
AttributeReason [46] 00 02 00 00..
‘sDN’ ‘[email removed]’
‘iDN’ 11000
AttributeReferenceID 2
06:47:33.250 – created: CRequest@31b2a08 RequestAgentLogin-auto5[496]/2
06:47:33.250:(1) SIPS:LOGBLOCK:BEGIN:REQUEST:[
06:47:33.250:(1) IFACE:REQ:REQ-AGENTLOGIN:CURRENT_SESSION_ID(0x10a0007)
06:47:33.250 +++ CIFace::Request +++
– new invoke
Parsed: RequestAgentLogin
From: auto5[496]/2
Numbers: +<11000> -
Status: parsed:1 queued:0 sent:0 acked:0 preevent:0 event:0 context:0 transferred:0

– AgnEmu: device is out-of-service
06:47:33.281 Trc 36002 Request rejected: error code 58(Out of service)
@06:47:33.2810 [0] 8.0.400.25 send_to_client: message EventError
(Out of service)
AttributeEventSequenceNumber 000000000000036f
AttributeCustomerID ‘Environment’
AttributeTimeinuSecs 281000
AttributeTimeinSecs 1306849653 (06:47:33)
AttributeErrorCode 58
AttributeErrorMessage ‘Out of service’
AttributeReferenceID 2
AttributeReason [46] 00 02 00 00..
‘sDN’ ‘[email removed]’
‘iDN’ 11000
AttributeExtensions [2] 00 00..
AttributeAgentWorkMode 0 (Unknown)

3

Your DNs are being marked as OOS (out of service). If you can upload you full SIP Server startup log we can try to look for the root cause for such behavior.

1 Like
4

attached is the sip server log.
Thanks in advance.

1 Like
5

I run autoserv7 -f sdk.aci -p 7777 (06 Log Agents.bat ) in the dos command line, got the following message:

C:\Program Files\CCAS>autoserv7 -f sdk.aci -p 7777
Simulator Call Center Activity, Version: 7.5.0.08 For TServer7
Compiled:Feb 15 2008
Genesys Telecommunications Laboratories, Inc., Copyright 1998 - 2008

Tout changed 250
************************************************************************************
Start Initialization Tue Sep 20 13:38:28 2011
************************************************************************************

Processing section CCSimulator.1 …
tserver.Agents shares one TCP connection for all DNs
Shift_Login_Logout
tserver = Agents
DNmin = 16000
DNmax = 16054
LoginQueue = 14001
LoginIDmin = 13000
LoginIDmax = 13054
ShiftStartTime = 08:00:00
ShiftDuration = 12:01:00
ShiftCycle = 24:00:00

Agents DN= 16000-16054 assigned Proc.= Shift_Login_Logout

Processing section CCSimulator.2 …
tserver.Home Based shares one TCP connection for all DNs
Shift_Login_Logout
tserver = Home Based
DNmin = 16045
DNmax = 16054
LoginQueue = 14001
LoginIDmin = 13025
LoginIDmax = 13034
ShiftStartTime = 10:59:00
ShiftDuration = 03:01:00
ShiftCycle = 24:00:00

Home Based DN= 16045-16054 assigned Proc.= Shift_Login_Logout

Processing section CCSimulator.3 …
RingingWait-Answer-Talk-Release-afterCallWork-Ready
tserver = Agents
DNmin = 16000
DNmax = 16054
LoginQueue = 14001
LoginIDmin = 13000
LoginIDmax = 13054
RingingTime = 2
TalkTime = 179
AfterCallTime = 45
server disconnected
Error: Client [email removed] didn’t receive event->EventRegistered (0x35)

1 Like
6

Are you sure that SIP Server is running in Primary mode? This is seen in the provided log: HA Role: Backup and there is no reference to that SIP Server switching over to Primary

7

Yes, it’s primary mode.
it’s a demo env, no any backup app installed.