I’ve a curious request, since some of you may have attempted this already but I wanted a general opinion;
Some of our CCPulse Users are very clever. So clever, that they know the Host Name and Port of both the CCPulse Conifg Proxy Server and the central Config Server. So, if they get problems (i.e. sloooow log in or white screens) logging their CCPulse Application in using the (default set) CCPulse Config Proxy parameters they crash out of the Application, re-open it, amend the Host Name and Port and log into the central Config Server, instead…
Obviously I don’t want them to do this - but how can I stop them? Is there a way to disable the Host Name and Port input boxes on the CCPulse Login Screen? Or maybe I can set up a CME Access Group to achieve the same…?
I did not try it - but a suggestion…
access group for ccpulse users- give this access group full permisssions on config proxy and read only /no permissions on the config server… worth a try…
The problem with Access Groups is that you frequently find staff/Agents/Persons in more than one Group; to give them permissions through a CCPulse User Access Group (to include only a connection to the Config Proxy) and you also have them in the CME Access Group (which includes exclusive access to the Config Layer) will more than likely on add to the problem…?
I’m digging around in DNS Aliases, currently… I think it might also be a victim of the above scenario; If you update a PC via a DNS Alias to sort out a problem with getting the right Host in CCPulse but the User also requires access to CME, the Host (cfg_proxy) and the Host (cfg) both point to (cfg_proxy) - and you can’t use CME via (cfg_proxy), as it is read-only…
Change the host that the Config server sits on. If not the host, just the port. Not the quickest of fixes I admit but the one which would seem to resolve most of the issues your coming across.
If you don’t want to do this or can’t, I would look at using the DNS option previously suggested and then setting up either remote desktop or citrix to allow CME users to access outside the normal office DNS rules.
Can you create a read / write proxy that can be used by these special users in addition to the read-only proxy for the normals?
I wanted to give you the magic answer but this is all I could come up with!
Not very elegant, but If the user’s PC is fairly well locked down you can remove the original shortcuts for CCPulse and replace it with a script to start CCPulse from the command line with the parameters hard coded. Make this read only and it should work ish…
Hi guys,
I cant seem to get CCPulse to launch using the command line script above? It just launches the app with the login box as usual? Any ideas why this doesnt work for me?
Very frustrating when I don’t hold all of the keys to get things done “just like that…” I wish it were something I could amend on the Application in CME…
