Just noticed that the bulk export job for digital channel recordings under legal hold is returning a 409 Conflict error.
Background
Running a discovery request for Europe/London org. Targeting WhatsApp interactions from last quarter. Using the standard /api/v2/recordings/search endpoint before initiating the export.
Issue
The job fails immediately. Response body indicates a conflict with existing legal hold locks on specific interaction IDs. No details on which records are causing the block.
Troubleshooting
- Verified user has
recording:exportandlegalhold:viewpermissions. - Checked that the date range does not overlap with any other active jobs.
- Confirmed the S3 bucket policy allows writes from Genesys.
Is there a way to bypass the lock for discovery exports, or must I request a manual override from support?