Legal Hold Export: 403 Forbidden on S3 Put with KMS Key

  • POST /api/v2/analytics/bulkdata/exports returning 403 Forbidden for S3 destination despite valid IAM role permissions
  • Error payload indicates ‘AccessDenied: User: arn:aws:iam::123456789012:role/genesys-export-role is not authorized to perform: kms:Decrypt on resource’ even though the KMS key policy allows the role
  • Environment is eu-west-1, using standard bulk export job configuration for legal hold compliance
  • Need confirmation if Genesys Cloud service principal requires explicit trust relationship updates for KMS keys in this region