Lauunch a shell script in Genesys Cloud

NICE CXone API & Integrations
1

Hi,

I would like to change text on our website whenever we have too many calls. It was easy with Genesys Engage; however with Genesys Cloud, how do I do it? I Frist I looked into workflows, and I cannot figure for the life in me how to execute a shell script. I also was thinking about doing some sort of URL call, which would then run a script on the server, and still cannot find it. Lastly, I thought about creating a DB trigger on INSERT that would call a shell script, but I cannot even see how I can do an INSERT.

Could someone please tell me what is the standard and the most straight-forward way to execute a script in Genesys Cloud?

Thank you very much!

2

Hi,

You have several options here:

1/ Build an integration using Genesys Cloud API that will check for current number of calls (or any suitable statistics) in regular interval and makes a required change to your web site. You can find more information here https://developer.genesys.cloud

One thing to not forget here - please be aware of API Usage limits to avoid any surprises (https://help.mypurecloud.com/articles/genesys-cloud-fair-use-policy/) :wink:

2/ Call external webservice, AWS lambda function etc. from your flow using Call Data action (https://help.mypurecloud.com/articles/call-data-action/)

R.