Why does the JS SDK force page-based pagination on /api/v2/analytics/conversations/details/query when the REST API uses cursors?
Getting a 400 error. The SDK’s sending page=2 but the API won’t accept it.
await analyticsApi.getAnalyticsConversationsDetailsQuery({
body: { query: "..." },
page: 2,
pageSize: 50
});
Tried bypassing the wrapper with fetch.
It works fine using the cursor string.
response.headers.get('next-page') is null even though there’s more data.
You’re hitting a known gap in the JS SDK wrappers for analytics. The underlying /api/v2/analytics/conversations/details/query endpoint strictly requires cursor-based pagination, not page numbers. The SDK sometimes defaults to generic pagination logic that breaks here.
Stop using the high-level method and drop down to the raw client call. You need to pass the nextPageCursor from the previous response directly in the body object. It’s not a query parameter.
// First call
let response = await platformClient.AnalyticsApi.postAnalyticsConversationsDetailsQuery({
body: {
query: "yourQueryHere",
pageSize: 50
}
});
// Subsequent calls
while (response.body.nextPageCursor) {
response = await platformClient.AnalyticsApi.postAnalyticsConversationsDetailsQuery({
body: {
query: "yourQueryHere",
pageSize: 50,
nextPageCursor: response.body.nextPageCursor // Crucial part
}
});
}
If you keep sending page: 2, Genesys returns a 400 because that field is invalid for this specific endpoint. The SDK documentation is lagging on this nuance. Check the raw JSON response for the nextPageCursor field
The JS SDK wrapper is definitely fighting you here. It’s trying to apply generic pagination logic to an endpoint that strictly expects cursor-based navigation in the request body. You don’t pass page or pageSize as separate arguments to the method. You put the cursor inside the body object.
The docs for the analytics query endpoint state: “Pagination is handled via the nextPageCursor field in the request body. If omitted, the first page is returned.”
Here’s how you actually structure that call. You need to extract the cursor from the response and feed it back into the next request body.
let cursor = null;
let allDetails = [];
// Initial request
let response = await analyticsApi.getAnalyticsConversationsDetailsQuery({
body: {
query: "...", // your query string
pageSize: 50 // optional, defaults to 1000 usually
}
});
allDetails = allDetails.concat(response.body.entities);
cursor = response.body.nextPageCursor;
// Subsequent pages
while (cursor) {
response = await analyticsApi.getAnalyticsConversationsDetailsQuery({
body: {
query: "...", // keep the same query
pageSize: 50,
nextPageCursor: cursor // THIS is where the magic happens
}
});
allDetails = allDetails.concat(response.body.entities);
cursor = response.body.nextPageCursor;
}
Don’t use fetch unless you want to manage the auth token rotation yourself. The SDK handles the OAuth token refresh for you. Just stop passing page as a parameter. It’s not recognized by the underlying API schema.