Job_ExtractICON can't extract configuration data from IDB to GIM infomart.

Voice & Telephony
1

After Job_InitializedGIM, I run Job_ExtractICON mannually in Admin console to extract configuration data from IDB, which was completed instantly.
then I checked GIM db, there is no any configuration Data extracted.
is there anyone experiencing similar issue?

the following is some related info from GIM log:

00:28:20.718 Trc 30041 Job step EXTRACT started.
00:28:20.859 Std 20000 ExtractWindow: TSERVER, [2010-01-01 00:00:01,2010-01-01 00:15:00(1262304001,1262304900)],
00:28:20.859 Std 20000 ExtractWindow: ISERVER, [2010-01-01 00:00:01,2010-01-01 00:15:00(1262304001,1262304900)],
00:28:20.859 Std 20000 ExtractWindow: OCS, [2010-01-01 00:00:01,2010-01-01 00:15:00(1262304001,1262304900)],
00:28:20.875 Std 20000 ExtractWindow: CFG, [2010-01-01 00:00:01,2038-01-19 03:14:07(1262304001,2147483647)],
00:28:20.875 Trc 30000 New todo list in :createTriplets
00:28:20.875 Trc 30000 New todo list in :mainTodoList
00:28:20.906 Trc 30000 MergeMoveStep.runStep () - enter
00:28:20.906 Std 20000 MergeMove: tripletsHwm=1970-01-01 00:00:00(0)
00:28:20.906 Trc 30000 MergeMoveStep.runStep - exit(elapsed 0 ms)
00:28:20.921 Trc 30042 Job step EXTRACT completed successfully.
00:28:20.921 Std 20104 Job ‘Job_ExtractICON’ completed successfully.
00:28:20.921 Std 20000 Execution Info
+[Job_ExtractICON]…343 ms. Invocations 1
|-- [INIT]…62 ms. Invocations 1
|–+[RUN]…281 ms. Invocations 1
|-- [TRUNCATE_TMP]…63 ms. Invocations 1
|–+[EXTRACT]…187 ms. Invocations 1
|–+[ExtractAndMerge]…46 ms. Invocations 1
|-- [MergeMove]…0 ms. Invocations 1
|-- [Extract]…46 ms. Invocations 1
|-- [DESTROY]…0 ms. Invocations 1

2

I compared the log above with some GIM log which works properly, and found some difference after Std 20000 ExtractWindow: CFG

16:22:28.625 Std 20000 ExtractWindow: TSERVER, [2010-01-01 00:00:01,2010-01-01 00:15:00(1262304001,1262304900)],
16:22:28.625 Std 20000 ExtractWindow: ISERVER, [2010-01-01 00:00:01,2010-01-01 00:15:00(1262304001,1262304900)],
16:22:28.625 Std 20000 ExtractWindow: OCS, [2010-01-01 00:00:01,2010-01-01 00:15:00(1262304001,1262304900)],
16:22:28.718 Std 20000 ExtractWindow: CFG, [2010-09-30 21:43:12,2011-08-15 16:19:17(1285882992,1313425157)],
[2010-09-30 21:43:12,2010-09-30 23:58:59(1285882992,1285891139)], ND_TS=1970-01-01 00:00:00( 0), cfg, dsKey= 1, DSS[dssId=1245637872, iconDbId=249, iconDbIdPr=0, dsDbId=99, dsDbIdPr=0, ds2DbId=0, fEventDsTs=1285891139, lEventDsTs=1285891139, nodata_UTC_Ts= 0, dsConnSdsTs=1285882992, dsConnStartTime=2010-09-30 21:43:12(1285882992), dsConnEndTime=2010-10-01 21:36:44(1285969004)]
[2011-04-15 00:29:35,2011-04-19 20:14:52(1302827375,1303244092)], ND_TS=2011-04-19 22:34:22(1303252462), cfg, dsKey= 1, DSS[dssId=1517772032, iconDbId=249, iconDbIdPr=0, dsDbId=99, dsDbIdPr=0, ds2DbId=0, fEventDsTs=1302827378, lEventDsTs=1303244092, nodata_UTC_Ts=1303252492, dsConnSdsTs=1302827375, dsConnStartTime=2011-04-15 00:29:35(1302827375), dsConnEndTime=2011-04-19 22:37:22(1303252642)]
[2011-07-07 02:10:31,2011-08-01 02:40:59(1310004631,1312166459)], ND_TS=2011-08-15 16:18:47(1313425127), cfg, dsKey= 1, DSS[dssId=1667255280, iconDbId=249, iconDbIdPr=0, dsDbId=99, dsDbIdPr=0, ds2DbId=0, fEventDsTs=1310004631, lEventDsTs=1312166459, nodata_UTC_Ts=1313425157, dsConnSdsTs=1312164455, dsConnStartTime=2011-08-01 02:07:35(1312164455), dsConnEndTime=null]
16:22:28.718 Trc 30000 Create HWM: GC_AGENT , dsKey=1, maxTs=2010-01-01 00:00:00(1262304000), DsType=4, 5
16:22:28.734 Trc 30000 Create HWM: GC_ENDPOINT , dsKey=1, maxTs=2010-01-01 00:00:00(1262304000), DsType=4, 5
16:22:28.953 Trc 30000 Create HWM: GC_GROUP , dsKey=1, maxTs=2010-01-01 00:00:00(1262304000), DsType=4, 5
16:22:28.953 Trc 30000 Create HWM: GC_PLACE , dsKey=1, maxTs=2010-01-01 00:00:00(1262304000), DsType=4, 5
16:22:28.953 Trc 30000 Create HWM: GC_SCRIPT , dsKey=1, maxTs=2010-01-01 00:00:00(1262304000), DsType=4, 5
16:22:28.953 Trc 30000 Create HWM: GC_SKILL , dsKey=1, maxTs=2010-01-01 00:00:00(1262304000), DsType=4, 5
16:22:28.968 Trc 30000 Create HWM: GC_SWITCH , dsKey=1, maxTs=2010-01-01 00:00:00(1262304000), DsType=4, 5

2 Likes
3

Hi,
The dates in the log are quite old, so this appears to be referencing some config items that have been in the solution for a while.
You mentioned this is Icon Config right?
If this is not synchronised, you will get errors although I have not encountered that particular error.
If this is Icon Config, I suggest that you either resynchronise the data (and the procedure is in the Icon manual) or stop and start Icon Config. This will also do a resynchronise. Ensure that at the end of the log after starting Icon Config, that there is a message “All config items loaded” (something like that, it will be obvious as it will be at the end of the last config item that has loaded.
After synchronisation, try and rerun the ETL jobs. If this fails, post the Icon logs and the GIM logs or raise an SR with Genesys.

Hope this helps

Allan

4

hi, have you found a solution?

i’m faced with similar situation, but gim says:

DEBUG ecp-1-83 35000 CFG: ExtractWindow with sessions above horizon: CFG, [2010-01-01 00:00:01,2038-01-19 03:14:07(1262304001,2147483647)]
*** SESSIONS(0):
*** DS’es(0):

no cfg data extracted from icon… ???

gim 8 is totally different from 7.6 ;(

2 Likes