Javascript problems after GAD customization

NICE CXone API & Integrations
1

Hi all,

This is my firts message here. Thanks a lot for everybody who try to help us with our problems. My problems is related to GAD customization…it is a pop-up that appears whebn enter the call. I have some problems related to javascript i guess:

  1. Exception in uADBatchSelectButton:‘undefined’ is null or not an object it appears sometimes when enter the call, this javascript error don’t show my pop-up.
  2. Javascript exception in desktop/javascript-oninteractionstatuschange: ‘windowCallRinging’ is null or not an object. same as first one.
  3. Javascript exception in desktop/javascript-oninteractionstatuschange: Permission denied

Just tell me if you need some code of custom.xml.

Thanks a lot for your help.

2

Hi,

We would need to see your custom.xml and custom JSP pages (if used) to be able to help you.

R.

1 Like
3

there is a problem with attachments… i don’t know why but after attacha and send i recieve an error..any other way to send you?

4

Attachments are blocked here due to security reasons.

Please upload your file somewhere e.g. rapidshare, dropbox etc. and provide here a link.

R.

1 Like
5

http://depositfiles.com/files/85u47nlre

thanks!

3 Likes
6

Hi,

I did quick check of provided code and it is quite complex… Unfortunately, I don’t have time to deploy it and simulate to check why it doesn’t work in GAD. I would recommend you to contact person who wrote this code to fix it.

Sorry.

R.