Java Email Server error

Ansh · February 9, 2009, 9:53am

Hi,

Please have a look at the logs from my JES:

02/09/09 03:24:54.406 Trace igate123 E-MailServer GCTI-64-21315 Opening connection to MS TServer.
02/09/09 03:24:54.437 Trace igate123 E-MailServer GCTI-64-21310 Connected to MS TServer.
02/09/09 03:24:54.437 Trace igate123 E-MailServer GCTI-64-21310 Connected to MS TServer.
02/09/09 03:24:54.437 Trace igate123 E-MailServer GCTI-64-21057 Resubmitting failed review messages.
02/09/09 03:24:54.437 Standard igate123 E-MailServer GCTI-64-20202 Unexpected error
02/09/09 03:24:54.437 Trace igate123 E-MailServer GCTI-64-21005 <<<<<<<<<< End ‘ExtAgentSender’ Event Handler
02/09/09 03:24:54.437 Standard igate123 E-MailServer GCTI-64-20202 Unexpected error
02/09/09 03:24:54.437 Trace igate123 E-MailServer GCTI-64-21005 <<<<<<<<<< End ‘EmoutMain’ Event Handler
02/09/09 03:24:54.437 Trace igate123 E-MailServer GCTI-64-21004 >>>>>>>>>> Begin ‘SendLoopback’ Event Handler
02/09/09 03:24:54.437 Standard igate123 E-MailServer GCTI-64-20202 Unexpected error
02/09/09 03:24:54.437 Trace igate123 E-MailServer GCTI-64-21005 <<<<<<<<<< End ‘SendLoopback’ Event Handler
02/09/09 03:24:54.578 Trace igate123 E-MailServer GCTI-64-21007 Firing Outbound event ‘EmoutEndOfSendCycle’
02/09/09 03:24:54.578 Trace igate123 E-MailServer GCTI-64-21005 <<<<<<<<<< End ‘DoAllSendActions’ Event Handler
02/09/09 03:24:55.234 Trace igate123 E-MailServer GCTI-64-21006 Firing Inbound event ‘RunInboundCycle’.
02/09/09 03:24:55.250 Trace igate123 E-MailServer GCTI-64-21004 >>>>>>>>>> Begin ‘RunInboundCycle’ Event Handler
02/09/09 03:24:55.265 Trace igate123 E-MailServer GCTI-64-21044 Processing 0 .msg files from 'mail/inbound'.
02/09/09 03:24:55.265 Trace igate123 E-MailServer GCTI-64-21005 <<<<<<<<<< End ‘RunInboundCycle’ Event Handler
02/09/09 03:24:59.843 Standard igate123 E-MailServer GCTI-64-20015 JavaMail Exception

Please advice on this. I am using yahoo pop3 for testing on network outside my office.

pop.mail.yahoo.com, with ssl enabled and port 995

Thanks,
Ansh

Rene · February 9, 2009, 10:08am

Ansh,

Please enable debug level on ESJ and post debug log here. It’s very hard to say what is wrong using standard/trace level.

R.

Ansh · February 9, 2009, 10:30am

Hi R,

I have the trace level to all, and i guess it will have all the information even which debug won’t have.

Please suggest.

Thanks,
Ansh

Rene · February 9, 2009, 10:38am

Hi Ansh,

What version of ESJ you have?

Please try to enable debug log in POP client section -see option “enable-debug”.

René

Ansh · February 10, 2009, 9:36am

Hi R,

I am using 6.5.112.00 version. I made the changes you suggested but didn’t get any different information in ESJ Logs.

While In console i can see some more info. Attached is the screen shot.

Thanks,
Ansh

Rene · February 10, 2009, 10:01am

Hi Ansh,

It still isn’t sufficient as we don’t see full text of JavaMail exception (last line of your log/console screenshot). That exception should tell us where the problem is.

You haven’t mentioned used version of ESJ and I expected release 7.x. In case you have ESJ 6.5 there are different options that have to be added/modified to enable debug logging:

section “Log” - add new key “log4j.debug” with value “true”
section “POP client” - add new key “Debug” (if not exists) and set value to “true”

René

Ansh · February 10, 2009, 10:40am

Hi René,

Thanks for the help. I mentioned in my earlier reply that i am using 6.5x. I made the suggested changes and still i am not getting anything in the logs but console has more information now. Please see the screenshots.

Thanks and regards,
Ansh

Rene · February 10, 2009, 10:49am

Hi Ansh,

Yes, it looks better… I see in the log that ESJ is able to contact Yahoo mail server but the response from mail server consists of non-ASCII characters. Have you enabled SSL support on ESJ? Please check section “POP client”, option “SSL” is set to “true”.

R.

Ansh · February 10, 2009, 11:12am

Yes R. I have SSl as true.

Thanks,
Ansh

Rene · February 10, 2009, 11:39am

Something is wrong with the configuration as ESJ doesn’t use SSL when connecting to Yahoo mail server. I see on the screenshot that used Java class is “com.sun.mail.pop3.POP3Store” = standard POP3 client. It has to be “com.sun.mail.POP3SSLStore” for SSL enabled client.

Could you export ESJ options and post it here?

R.

Ansh · February 10, 2009, 6:03pm

Hi R,

Here are the export of ESJ Options. I just changed the password for my mailbox in options ;D

Thanks,
Ansh

Rene · February 10, 2009, 8:17pm

Hi,

I haven’t found any issue in the options. The question is why ESJ doesn’t use correct Java class for connection to Yahoo mail server. Could you try to upgrade to newer ESJ 6.5 release? Version 6.5.112.00 is about 6 years old…

R.

Ansh · February 11, 2009, 7:11pm

Hi R,

The never versions which i have is in MCR. The most latest which i could get was 7.6.
Will that work? I believe genesys released MCR after ICS 6.5. Please correct me if i am wrong.

Thanks,
Ansh

Rene · February 12, 2009, 9:35am

Hi,

Originally, I thought about upgrade to newer release of Email Server Java 6.5 as you have one of first version (6.5.112.00). You can’t use Email Server Java 7.x with ICS 6.5!

Personally, I would recommend you migration to Multimedia (MCR) 7.6 as it brings lot of new features and possibilities. However, MCR is totally different of ICS in the way of routing, comes with new communication protocols between servers and requires new agent desktop application as well. And it isn’t backward compatible with ICS 6.5! If you’re starting new project where you need handling of multimedia (email) interaction then Multimedia is the right way. Otherwise, stay with ICS 6.5 and try to find why ESJ doesn’t use SSL even configured to do so.

R.