iWorkspace - where are transcripts for internal IM stored ?

Hi,

Are the IM transcripts between agents (and expert agents) stored anywhere for us to retrieve ?

Can the IM transcripts between agents be also stored / linked to the customer history interaction within iWorkspace ?

thank you in advance !

Gremlin

Hi Gremlin,

I would say that transcripts are not stored anywhere but it should be possible to customize Workspace to store it to UCS database.

R.

thanks Rene..