Ivr reports in GI2

Architect & Flows
1

Hello,

Any ideas on how to report on ivr aggragated data in gi2? GI2 version 8.1

I need at least to report on time spent in ivr , calls abandoned in ivr or transfered to agents.

Thank you
D

2

How do you collect IVR data? If through KVP, you can agregate and report them with standard GII proces, which is same as for agent,agentgroup,queue,etc.

3

Yes through KVP but only 5 user data keys can be used in aggregation and yes reporting can be done on queue or agent (and groups) but not on IVR application.

I am trying to find a way to get the times calls spend in certain IVR branches before being routed to another queue or time to abandon.