Hi all!
I already mounted the VM with the solution and I can already call other extensions.
I need to direct the call to the IVR Profile, but I can not do it. :-[
Would anyone have a quick configure guide?
I used genesys documents but I need something more objective.
thks!
What IVR mode are you using (URS centric, In-front, behind switch)? In case, URS centric, you can map profile based on the KVP (gsw-ivr-profile-name or something like that) or mapping via DID.
I can not tell you how I can only say that I did not install the URS solution.
Based on what I understood by looking at the manuals, I installed the minimum for GVP Solution > MCP / RM / CCP / FM solution. ;D
Ok and the model is? How do you reach IVR at this moment? What objects did you configure/create under switch?
Yes, I created
Switch routing point (2000) and extension (5000 and 5001).
DID Group
ProfileIVR.
Resource Mananger
It cannot work, you have to create at least:
I do not understand why you created routing point if you do not have URS (routing engine) installed at all.
I strongly recommend read the available GVP/Genesys Media Server documentation where all type of deployments and installations are described in great details.
FM? What version of GVP are you using?
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There are many elements and in the beginning my goal was to make it work because I just wanted to test my IVR applications.
Only then did I intend to delve into the framework.
But in the end ..
With more calm, I looked at the documentation and looking at another environment I got!
Thks for trying to help me …
I have a Codec problem but I will search better and if I can not open a new question.
CODEC problem should be simple to fix - post the log here!