Is it possible to directly import Zendesk voice prompt logic into a Genesys Cloud Architect flow without rebuilding from scratch? We are migrating our digital channels and trying to map the old IVR structure. The 400 Bad Request on POST /api/v2/architect/flows suggests our JSON payload structure is incompatible with GC’s node requirements. Zendesk’s linear ticket routing feels so different from GC’s event-driven model. Any migration tips for handling these prompt dependencies?
This looks like a structural mismatch since Zendesk’s linear logic doesn’t map directly to GC’s event-driven nodes, so a direct JSON import will always fail. You need to manually reconstruct the flow using standard Architect nodes for prompts and transitions.
- Architect Flow JSON Schema
- Genesys Cloud IVR Design Patterns
- Node Type Compatibility