IVR-IVR UUI data

We’re being acquired by another company. Prior to the day of acquisition, we’ve put in a Genesys IVR system at their site. This new IVR system will take calls from all customers. The customers who formerly belonged to us will stay in this system, while the customers who belonged to the other company will get transferred to that company’s IVR system.

Here’s the problem: the Genesys T-Servers aren’t sending the UUI data along with the call when it gets transferred to the Aspect IVR system. So far, Genesys hasn’t figured this out. Following is a fragment from an e-mail to Genesys:
We fixed the transfer by removing the bridging and changing the syntax from type=“bridge” to bridge=“false”
Here is our new transfer syntax: <genesys:transfer name=“TransferToAgent” destexpr=“destnum” aaiexpr=“aaidata” bridge=“false” connecttimeout=“15s” maxtime=“3600s”/>
The transfer worked to 671035 and our logs didn’t put the UserUserInfo data that your earlier example indicated nor did they indicate any errors.

Does anyone have any ideas?

Our vendor finally got the application code (i.e., the .jsp file that controls the call transfer) to talk properly to the Avaya 8720 PBX and pass the UUI data. This finally works. They had to work on it, with help from Genesys, for three weeks.