IVR and WDE

Architect & Flows
1

Hi,

We have the following scenario:

  • An agent receive a call (WDE),
  • then in some cases the agent have to make a confer to an IVR (GVP) to make client do some gestion (example, confirm with a PIN)
  • the ivr update user data, then left the call.

What we have got so far:

  • IVR conference works quite right. The IVR update userdata and WDE show new user data.

What is not working:

  • As soon IVR left the confer, the attached data is reversed to previous value.

Have you done something similar?

Thanks

2

Check what is updating those values again…can’t be like magic. SIP Server will tell you that, who sent the last update command and check the logic in that point

3

check the options use-data-from, consult-user-data and merged-user-data for the T-Servers/SIP Servers involved. I believe some of those can be overriden via Strategy so you don’t even need to change it as application-level