Issues with starting Genesy Mobile Services (GMS) in GMS

Administration
1

Hi

I am trying to start Genesys Mobile Services (GMS) in CentOS 7, i have allocated necessary RAM space as per the per-requisite.
When i tried to launch GMS, i see no errors in the console log and it connects to config server etc etc.
But the application hangs at one point and never starts.
This is the last log info i see
tcp://:port

Can someone shed some light here?

Thanks
ppvivek

2

¬¬
Can you post full log? Verbose = all?

3

Is your Cassandra cluster running?

4

Hi

Thanks for responding.

I am using GMS 8.5.207.05 and intended to use Chat APIs only.
I believe, it uses embedded cassandra.

And I just went with defaults while installing and it worked well with Linux but not with CentOS.

Attaching the startup log in debug mode and the system log.
Looks to me, no issue with Java heap size too.
Below is the process and parameter details.

ps -ef | grep java
genesys 1458 1457 2 21:42 pts/0 00:00:48 java -Djetty.host=0.0.0.0 -Dcom.genesyslab.common.application.cfgtransport.address=0.0.0.0 -Djetty.home=. -Djava.io.tmpdir=./work -Djava.security.krb5.conf=./etc/krb5.conf -Dcom.genesyslab.common.application.host=<> -Dcom.genesyslab.common.application.port=2020 -Dcom.genesyslab.common.application.appname=GMS_Chat -Dgsg.type=chat -XX:+UseParNewGC -XX:+UseConcMarkSweepGC -XX:+CMSParallelRemarkEnabled -XX:SurvivorRatio=8 -XX:MaxTenuringThreshold=1 -XX:CMSInitiatingOccupancyFraction=75 -XX:+UseCMSInitiatingOccupancyOnly -Xss228k -Xms2048m -Xmx3072m -XX:+HeapDumpOnOutOfMemoryError -Dorg.xerial.snappy.tempdir=lib -Dcom.sun.management.jmxremote.port=9192 -Dcom.sun.management.jmxremote.ssl=false -Dcom.sun.management.jmxremote.authenticate=false -Dcom.sun.management.jmxremote.password.file=./etc/jmxremote.password -Dcom.sun.management.jmxremote.access.file=./etc/jmxremote.access -Dpasswd.properties=./etc/passwd.properties -Daccess.properties=./etc/access.properties -Dpasswd.mode=MD5 -Dlogback.configurationFile=./etc/logback.xml -Dfile.encoding=UTF-8 -Dtkv.multibytes=false -Dnet.fortuna.ical4j.timezone.update.enabled=false -jar start.jar

Thanks
ppvivek

5

looks like i cant upload the files.. Please send me your email id to get those log files

Thanks

6

Upload to a free file share service and post the link

7

Hi,

Since version 8.5.206.04, GMS does not support embedded Cassandra.

See release notes : https://docs.genesys.com/Documentation/RN/latest/gms85rn/gms8520604

But if you installed GMS just for the chat functionality, it shouldn’t require a Cassandra Cluster.