We are having an issue when we are transferring a call to a toll free number. The problem is the call is provided with a multi-level menu in the AT&T network and the IVR is not able to detect the call being answered so that the person on the phone can answer the questions. We have a Nortel PBX and we are not using GVP, so we have to use the IVR driver. We have performed switch traces and we do not get back an answer event until the menu times out and is transferred to a representative (takes at least a minute).
Is it possible, using the Genesys IVR driver, to force the completion of the transfer before the call is answered? Hook Flash in the IVR does not work until call is actually answered.