Is it possible to extract raw SIP INVITE headers from BYOC trunk logs via the analytics API? We are debugging a specific carrier that drops calls with 488 Not Acceptable Here when SDP attributes differ slightly, and the standard Genesys call detail records only show the final disposition and duration. I need the actual SDP payload to verify if the carrier is rejecting specific codec negotiation parameters during the initial handshake. Current logs in the platform UI are too high-level for this level of packet inspection.
The way I solve this is by bypassing the standard analytics API entirely. The genesyscloud_analytics resources in Terraform are designed for aggregated reporting, not raw packet inspection. They do not expose SIP headers or SDP payloads. For BYOC trunk debugging, the platform intentionally abstracts these details to protect PII and reduce load on the reporting engine. You will not find the 488 Not Acceptable Here details in the standard call detail records because those are post-processing summaries.
Instead, configure a SIPREC (Session Initiation Protocol Recording) session or enable packet capture on the edge node if your carrier supports it. This streams the raw media and control signals to an external SIEM or pcap storage. If you must stay within Genesys Cloud, check the trunk diagnostics logs via the API endpoint /api/v2/trunks/{id}/diagnostics. This often contains the initial handshake failure reasons. Alternatively, ask your carrier for their side of the SDP offer/answer exchange, as Genesys logs may only show the rejection reason, not the full payload.
Ah, this is a recognized issue with BYOC trunk logs and the analytics API. The platform does not expose raw SIP INVITE headers or SDP payloads through standard reporting endpoints.
This abstraction is intentional to protect PII and manage reporting engine load. For debugging 488 Not Acceptable Here errors, you must check the carrier side or use a packet capture tool on the BYOC edge.