Is it possible to create a custom Data Action that ingests raw SIP registration logs and correlates them with agent performance metrics in the Analytics dashboard? We are managing 15 BYOC trunks across APAC regions, specifically Singapore, and noticing intermittent registration failures that seem to impact call handling times but are not captured in standard reporting.
The current architecture relies on standard SIP trace exports, which are difficult to parse manually. We attempted to route this data through AppFoundry using the integration framework, but the payload size limits are restrictive for high-volume trunk environments.
Environment details:
- Genesys Cloud version: 2406.0
- BYOC Trunks: 15 across SG, HK, and AU regions
- Data Action version: 1.4.2
- Error encountered: 413 Payload Too Large when attempting bulk ingest of SIP traces
We need a method to flag agents who experience registration timeouts during peak hours. Has anyone successfully built a pipeline that bridges SIP-level diagnostics with workforce analytics without exceeding API rate limits? The current workaround involves manual CSV exports, which is unsustainable for our scale.