Is it possible to programmatically trigger a SIP registration failover to a secondary carrier for our Asia Pacific BYOC trunks without waiting for the standard 30-minute timeout window? We are seeing intermittent 407 Proxy Authentication Required errors from our primary vendor during peak load, and the default retry logic documented in Genesys Docs seems too slow for our SLA requirements.
The root cause here is the platform’s inherent design to prevent flapping, which means you cannot programmatically force a failover via API.
407 Proxy Authentication Required
You must adjust the health check thresholds or contact support for manual intervention.
Ah, yeah, this is a known issue…
The platform intentionally locks down manual failover triggers to prevent SIP flapping, so there’s no API endpoint for forcing it. You’ll need to adjust the health check thresholds in the BYOC trunk settings or open a support ticket for manual intervention, as the 30-minute window is hardcoded for stability.