Is it possible to isolate latency introduced by our BYOC edge deployment within the standard Performance dashboards? We are noticing discrepancies in reported handle times.
- Calls routed via BYOC edge show 2-3s higher AHT than native routes.
- Queue activity metrics do not flag this delay.
- Conversation detail views lack specific edge node identifiers.
Does the current data model support filtering by edge infrastructure type, or is this visibility limited to raw network logs?