Is it possible to configure a conditional routing rule that completely bypasses the Architect IVR flow for requests originating from our AppFoundry integration, while maintaining standard flow execution for end-user interactions?
We are deploying a Premium App that requires low-latency data retrieval from the Genesys Cloud platform. Currently, every API call triggered by our application’s OAuth client ID is being routed through the standard Architect flow, which introduces an unacceptable latency overhead for internal service-to-service communication. The flow is designed for human agents and includes compliance checks that are irrelevant for machine-initiated requests.
We have attempted to use the x-genesys-cloud-accept-language header to differentiate traffic, but the routing logic does not seem to respect custom headers for flow selection. The environment details are as follows:
- Product: Genesys Cloud Engage
- Region: US East
- Architect Flow Version: 14
- OAuth Client ID: Custom AppFoundry Partner Client
- API Endpoint:
/api/v2/interactions/voice
The goal is to establish a direct path for our integration’s traffic without modifying the core IVR structure for end users. Has anyone successfully implemented a routing exception based on the originating OAuth client or a specific custom header in the Architect routing block?