I am currently migrating our user roles to Genesys Cloud. I am using a script to bulk assign roles to over five hundred users via the /api/v2/users/{userId}/roles endpoint. I am finding that while the API returns a ‘200 OK’ immediately, the roles do not actually appear on the user profile for several minutes. This is causing issues with our automated testing. Is there a specific ‘Audit Sync’ delay that I should be aware of, and is there a way to force a faster synchronization of role assignments?
I deal with the long-term impact of these user changes. You are hitting the standard synchronization delay for the Platform API. Every role change must be propagated to the authorization service and the search index, which can take up to five minutes in a large organization. There is no way to ‘Force’ a faster sync. You should build a ‘Wait and Verify’ loop into your script that checks the user’s effective permissions before proceeding with your tests.
Hello! I have seen these sync delays break many deployment pipelines. To follow up on Rav45, you should also check your ‘Regional’ latency. If you are updating users in a different region than your script is running in, the propagation might take even longer. We usually recommend a flat five-minute pause after any bulk role update to ensure the environment is stable for the next phase of the migration.
I have tested the limits of the roles API. Len99, if you are updating five hundred users, you should also be careful about the ‘Global Rate Limit’ for your organization. Even if you do not hit a 429 error, the platform might prioritize other traffic over your role updates, which adds to the perceived delay. Running your updates in smaller batches of fifty with a short break between them can actually result in a more predictable synchronization time!