Internal Error 52 in 6.1 Definity TSvr

Voice & Telephony
1

Does anybody out there know what could have caused an Internal error 52 whilst trying to run a progressive campaign in OCS 6.1?

@16:18:05.8120 [0] Received from 292 (OCServer): message

RequestMakePredictiveCall

AttributeThisDN	'1550'

AttributeOtherDN	'013037747352'

AttributeTimeout	120

AttributeUserData	[195] 00 08 00 00..

	'GSW_PHONE'	'number removed'

	'GSW_CALLING_LIST'	'testCamp'

	'GSW_CAMPAIGN_NAME'	'testCamp'

	'GSW_APPLICATION_ID'	228

	'GSW_RECORD_HANDLE'	'2'

	'GSW_TZ_OFFSET'	'0'

	'GSW_CHAIN_ID'	'2'

	'GSW_CALL_RESULT'	'0'

AttributeExtensions	[2] 00 00..

AttributeReferenceID	114

@16:18:05.8280 [0] 6.1.011.01 send_to 0x0022000c: message EventError

(Internal error)

AttributeTimeinuSecs	828000

AttributeTimeinSecs	1017245885 (16:18:05)

AttributeReferenceID	114

AttributeErrorCode	52

AttributeErrorMessage	'Invalid request: originator is not monitored'

AttributeThisDN	'1550'

Any help/advice greatly appreciated

Mark

2

I am not too strong with G3, but it looks like the originating DN is not registered in CME… Is it possible?!

Vic

3

Hi Vic,

the dn is in cme and it is linked to the place etc in ocs.

Cheers

Mark