I’m just implementing Interaction Workspace 8.1 at a site and can’t believe I’ve fallen at this hurdle, but basically I’m struggling to get any log output from the application. Deployment guide gives these instructions:
log.Trace
Default Value: $Application.RootApplicationData$\log\InteractionWorkspace
Valid Values: A valid path relative to the agent workstation.
Changes take effect: When the application is started or restarted.
Description: Defines the full path of the log file relative to the agent workstation. The file name requires the following extension:
.%date{yyyyMMdd_HHmmss_fff}.log
The full path can also contain the following field codes:
$Agent.UserName$,$Agent.LastName$,$Agent.FirstName$,$Agent.EmployeeId$,$Application.Exe$,$Application.ApplicationData$,$Application.RootApplicationData$
The path should be specified by the level that is specified by the log.verbose option, as follows:
log.x<path>
where x is the verbose level.
log.verbose option is set to “All”. What do I need to do to get the application to write the logs to the folder I have created, i.e. “D:\Logs\IWS”? The above instructions aren’t particularly clear!
