Interaction Workspace Desktop log parsing

Administration
1

Is there any log parser like Kazimir for Interaction Workspace Desktop?
The server environment isn’t hosted at our site.

2

Hi, not that I know of.

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3

Thanks gen_rtfm, I made may own parsing macro.

4

Can you share that macro please?

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5

It is just a Textpad Macro:
Getting a general view of treated calls:
Find and Mark following lines with reg expressions on:

State:.*[voice
] ERROR
Voice strategy ‘VoiceProtocolEventStrategy’.*Processing msg [Name]
Request Policy ArePossible begin: Interaction ID
AgentStatusNotReadyCommandHandler
AgentStatusReadyCommandHandler

Copy bookmarked lines
Paste in new file
Clean the lines with find/replace.

Another Macro, using the result of the preceding macro is getting the ACW timings:
Find and Mark following lines with reg expressions on:
State:LoggedOut
State:LoggedIn
State=PresentedIn
[AgentEvent Begin] EventAgentNotReady AgentID.*State:AfterCallWork
AgentStatusNotReadyCommandHandler
AgentStatusReadyCommandHandler

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