Hi,
I having implemented IWS customizable command for “InteractionVoiceAnswerCall”. I have placed customized library in Interaction Workspace folder and it works well as expected in my development lab. However, It does not work in Lab 2. Is there any setting needs to be enabled inorder execute the customcommands? When i looked into logs i see the custom class is instantiated and read configuration settings. But, it does not entered into Execute() Method. Logs are provided below. Please help me to resolve this problem.
Lab2 logs: Has issue
15-08-05 15:19:50.888 [ 5] INFO e.InteractionManager - Create a new interactionId ‘Id000’1[Genesyslab.Enterprise.Model.Interaction.IInteraction]) 15-08-05 15:19:50.919 [.PCT.Invoker#2] INFO ESDK - Voice strategy 'DeleteStrategy' Cannot identify channel from [Device] 3122999 [Tenant] Resources Event EventAttachedDataChanged [Exception] Sequence contains no matching element 15-08-05 15:19:50.919 [.PCT.Invoker#2] INFO ESDK - Voice strategy 'VoiceProtocolEventStrategy' [Dn] 3122999 Processing msg [Name] EventOffHook [EndPoint] US2_SipServer_Pri - tcp://gen-03.serverus.com:3000 Asynchronous message. No switch policy applies 15-08-05 15:19:50.919 [.PCT.Invoker#2] INFO ESDK - Cannot identify channel from [Device] 3122999 [Tenant] Resources Event EventOffHook [Exception] Sequence contains no matching element 15-08-05 15:19:50.919 [ 18] INFO ice.Voice.MediaVoice - [DeviceEvent] EventOffHook [voice, AgentId:3124001, US_SIP_Switch(3122999)] 15-08-05 15:19:50.919 [.PCT.Invoker#2] INFO ESDK - Voice strategy 'VoiceProtocolEventStrategy' [Dn] 3122999 Processing msg [Name] EventEstablished [EndPoint] US2_SipServer_Pri - tcp://gen-03.serverus.com:3000 Asynchronous message. No switch policy applies 15-08-05 15:19:50.919 [.PCT.Invoker#2] INFO ESDK - Cannot identify channel from [Device] 3122999 [Tenant] Resources Event EventEstablished [Exception] Sequence contains no matching element 15-08-05 15:19:50.935 [.PCT.Invoker#2] INFO ESDK - Notifying [DN] 3122999 [Id] 00AC0269C206A04E [State] Updated [Method] Void ESDKInteractionEvent(Genesyslab.Enterprise.Model.Envelope.IEnvelope1[Genesyslab.Enterprise.Model.Interaction.IInteraction])1[Genesyslab.Enterprise.Model.Interaction.IInteraction]) 15-08-05 15:19:51.578 [ 7] INFO e.InteractionManager - [InteractionEvent] received InteractionId:Id000 Id:00AC0269C206A04E ContextState:Updated Profile:Primary State:PresentedIn(EventAttachedDataChanged ReferenceId:None) RelatedId:? MediaType:voice Direction:In ThisDN:3122999 OtherDN:? CorrelatorData: 15-08-05 15:19:51.584 [ 7] INFO e.InteractionManager - [InteractionEvent End Processing] InteractionId:Id000 Id:00AC0269C206A04E (EventAttachedDataChanged ReferenceId:) 15-08-05 15:19:51.584 [ 7] INFO ESDK - Handle [Invoking] [DN] 3122999 [Id] 00AC0269C206A04E [State] Updated [Method] Void ESDKInteractionEvent(Genesyslab.Enterprise.Model.Envelope.IEnvelope1[Genesyslab.Enterprise.Model.Interaction.IInteraction])1[Genesyslab.Enterprise.Model.Interaction.IInteraction]) 15-08-05 15:19:54.120 [.PCT.Invoker#2] INFO ESDK - Handle [Invoking] [DN] 3122999 [Id] 00AC0269C206A04E [State] Updated [Method] Void ESDKInteractionEvent(Genesyslab.Enterprise.Model.Envelope.IEnvelope1[Genesyslab.Enterprise.Model.Interaction.IInteraction])
Lab1 Log: Working fine
15-08-05 17:52:47.386 [ 23] INFO e.InteractionManager - Create a new interactionId 'Id000'
15-08-05 17:52:47.386 [ 23] INFO e.InteractionManager - [InteractionEvent] received InteractionId:Id000(new) Id:006E026BB9C22006 ContextState:Created Profile:Primary State:PresentedIn(EventRinging ReferenceId:None) RelatedId:? MediaType:voice Direction:In ThisDN:1001 OtherDN:1004 CorrelatorData:
15-08-05 17:52:47.432 [ 1] INFO ESDK - No ChainRecord for interaction [ID] 006E026BB9C22006
]15-08-05 17:52:47.495 [ 1] INFO in.AnswerCallCommand - AnswerCallCommand: Config Params loadedhttp://localhost:5000?Telephone1=1004