2Smile : René has written a solution,it is necessary to set option ‘interaction.case-data.content’ without history value.
My collegue come back to me with the same request. Because a part of my question was not answer, I refresh this post. So, now we now that we can hide history information in the case information section. I want to know if we can have a control on which history info was show or not? I want to conserve the origin but I never want to see the queue. Does exist a “interaction.history.format-business-attribute” where we can disable the queue?
Thank you.
Alain
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No,not exist. All your questions has been answered. Queue and Origin is part of History,if you want to hide history,but the queue have to be visible,you can fill UserData and integrated it to your business attribute
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