Hello,
We are trying to migrate from 7.6.0 to 7.6.1.
Can someone explain me the sentence that I found in the SQL update script : isdb_mssql_7.6-7.6.1.sql
I applied this script ! now I am not able to see some fields in Genesys Desktop for old interactions. New interactions are OK and have all the field filled !
I really don’t understand what I have to uncomment ! If I uncomment some lines, the SQL script is not valid anymore…
What happens with old interactions ?
Thanks
...
-- REMOVED fields
-- 7.6.1 - Attention! since 7.6.1 there is an ability to add custom fields to the table
-- so these predefined fields are not necessary unless really used in workflow definition
-- please review and uncomment only definitions for fields that are needed, then
-- create definition of custom properties in InteractionCustomProperties enumerator
-- if the field is not created, correspondent interaction property will be saved in
-- the 'flexible_properties' filed
-- contact_id varchar(16),
-- customer_segment varchar(64),
-- service_type varchar(64),
-- category varchar(64),
-- case_id varchar(64),
-- reason_code varchar(32),
-- disposition_code varchar(32),
-- from_personal varchar(256),
-- from_address varchar(256),
-- mailbox varchar(256),
-- subject varchar(512),
--
-- custom properties; translated according to tenant defined dictionary
-- custom_1s varchar(256),
-- custom_2s varchar(256),
-- custom_3s varchar(256),
-- custom_4s varchar(64),
-- custom_5s varchar(64),
-- custom_6s varchar(64),
-- custom_7s varchar(64),
-- custom_1n numeric(28),
-- custom_2n numeric(28),
-- custom_3n numeric(28),
--