We’re wiring up NICE Cognigy to handle dynamic intent-based routing in CXone via webhooks. The problem is the trace context gets lost when the payload hits our Node.js consumer. We’re using the standard /api/v2/analytics/events endpoint to log the event, but the traceparent header isn’t making it through the Cognigy webhook config. Here’s the payload structure we’re sending:
{
"intent": "billing",
"traceparent": "00-abc123...-01"
}
Is there a way to inject custom headers into the outbound webhook call from the CXone Architect step?