We’re wiring up NICE Cognigy to handle dynamic intent-based routing in CXone via webhooks. The problem is the trace context gets lost when the payload hits our Node.js consumer. We’re using the standard analytics events logging to log the event, but the traceparent header isn’t making it through the Cognigy webhook config. Here’s the payload structure we’re sending:
{
"intent": "billing",
"traceparent": "00-abc123...-01"
}
Is there a way to inject custom headers into the outbound webhook call from the CXone Architect step?