Quick question about the hard limit on Data Action timeouts in Genesys Cloud. I’m running a Data Action in Architect that hits an internal endpoint, but the default 3-second timeout is cutting off responses that take 5 seconds. I’ve tried setting the timeout parameter in the Data Action configuration, but it seems capped.
Is there a way to increase this limit via the API or Terraform, or is this a platform-enforced maximum for standard Data Actions? I need to handle longer-running external calls without splitting the logic unnecessarily.
Have you tried routing through a PureCloudScript or external proxy to bypass the inline execution constraint?
Cause:
The 3s limit is enforced at the Architect runtime level for synchronous data actions to prevent thread blocking.
Solution:
Offload the request to an external service that handles the async wait, then poll the result via a subsequent data action or webhook trigger.
The root of the issue is that the timeout parameter in the Data Action configuration is indeed capped at 3 seconds for synchronous calls. I confirmed this in my Rails middleware tests. To bypass this, you must route through an external proxy or webhook endpoint that handles the long-running request asynchronously, then poll for the result.
Make sure you account for span context loss when offloading to external proxies. The 3s limit is hard-coded for synchronous execution, so you must handle tracing manually.