Hi guys
Where/how do I change the default/built-in timeout for the time between digits entered by a caller?
Ie, number entered is 12345.
Caller enters 1 then wait 2 seconds, then 2 then wait 2 seconds, then 3 then waits 5 seconds but GVP has proceeded with the 123 entry only. So how can I increase the inter/intra digit timeout to allow for a longer period? This is to basically cater for elderly callers that maybe take longer to enter each digit of a particular number.
Ermmm Inter digit timeout property? It is quite there
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Pardon my ignorance but where is that set?
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I see…there is no way to change it globally. Has to be done at each block
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you can partly do it globally, if you change each block to use a variable as interdigit timeout and then set that variable globally.
You can change it globally in root.jsp. Or in the other global script included in every document (depends on environment).
Can you show the location of this file? I think you are wrong
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Depends, on your web application. If you look into your scripts you should see something like:
<vxml xmlns="http://www.w3.org/2001/vxml" xml:lang="ru-RU" version="2.1" application="scripts/root.jsp">
In our case. But we wrote our application by hands. Without composer. Composer follows the same logic. File name maybe different.
Then you are talking about ComposerRoot.jsp which is same idea as msh mentioned. A global variable.
Just try not to confuse the OP
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Sorry for confusing. My English skills is not as good as I would like to. You are right it’s ComposerRoot.vxml in composer’s case. Which by the way is empty. Interdigit timeout property in our case is defined in root.jsp which by it’s turn is included in every document. And if you define it on page level it will override the root level.
for example. To search for proper string in case if needed.