ICS 6.5 with Framework 7.1 - How configure Person and Place for emails

system · August 16, 2007, 4:51pm

Hi,

How we configure Persons and Places in CME for emails?

vivek · August 16, 2007, 5:45pm

Have u tried to configure like Framework 6.5?

Rene · August 16, 2007, 6:51pm

Mike,

The configuration is the same as with Framework 6.5. Do you have any issues with that?

René

system · August 16, 2007, 7:12pm

No thanks I just found the configuration that is needed.

Person:
Agent login: 2000 (Voice-Switch)

ICS-Switch
Agent login: 2000
DN: 5000 (DN type: E-mail address)

Voice-Switch:
Agent login: 2000

Place:
Email address (ICS-Switch)
ACD Position (Voice-Switch)
Extension (Voice-Switch)