1)Does anyone have an existing environment where ICM is the preanswer and Genesys is the post answer? 2)Can ICM continue to monitor the queues/ERP on the Spectrum switch? ICM will still want to know the state of the ERP’s, but can it be done?
1)Does anyone have an existing environment where ICM is the preanswer and Genesys is the post answer? 2)Can ICM continue to monitor the queues/ERP on the Spectrum switch? ICM will still want to know the state of the ERP’s, but can it be done?