I want to count about SV monitering time & number.

Voice & Telephony
1

Hi, people,

I try to count about SV Monitering activity on CCP.
I find a “CallObserved” callaction from StatServer Users Guide.

for example…
MainMask=CallObservedInbound,CallObservedOutbound,CallObservedInternal,CallObserverConsult,CallObservedUnknown

Agent1 —CallInternal— Agent2 <—EventMoniteringNextCalll— SV

however, This statistics are counted on monitored Agent side.
I want to count a time and number about SV monitored.
Please Advice me! Thank you!

best regards,
oratan

2

Hum…question…what is SV?

3

Hi, cavagnaro

SV
I think Supervisor. infact, SV also Agents.

2 Likes
4

Oh! Which TServer are you using? Are you able to see those events on TServer logs?

1 Like