I need a Sample Code on Rescheduling an Outbound Call

NICE CXone API & Integrations
1

Hello,
I am new on this forum but not on Genesys. I had develop two months ago a softphone and now i have to implement also Rescheduling Outbound Call. I create a KeyValueCollection with the required parameters.
I don’t know two things.

  1. How should i retreive the GSW_RECORD_HANDLE in order to attach it on the KeyValueCollection? From where can i find it? Does it exists on the AnswerCall and How should i found it?

  2. Which Request should i use in order to fire the Request on T-Server in order to Reschedule the Call?

Any sample code would be very very helpfull.

Thanks

Thomas

2

The record handle arrives on the Event_Ringing for example.
It will be a good idea that you add a eventlog object so you can see all what happens on your DN.
To reschedule just send the event any time with the required format.
Search here, there a couple of codes for examples

1 Like
3

There is a sample VB application with source code that I have posted here a while back that will do just that. Take a look at it because it should cover most of your questions. Please tell me if you cannot find it and I will upload it again.

Needless to say, please ask questions about the source code, if something seems weird :slight_smile: (Please remember that I put it together in less than an hour, so please do not expect it to work perfectly in a full production environment!) :wink:

Best regards,
Vic

4

Thanks a lot for your replies. Victor i cannot find the sample VB application. Could you please upload it again and send me the url i can download it?

Best Regards,

Thomas

5

search for visual + basic + code it’s not a file, it’s plain text.

2 Likes
6

Ok, here we go - I put together something for you - I did not have time to play with date/time yet, but all you need to do is add the time field and you are set.

This application will let you login.logout, join/leave campaign, ask for the next record, enter the data, update the status of the record. So, what you need to do is just one more field for date :slight_smile:

Needless to say, please re-write it to make it more useful for you - I only spent about 15 minutes on it.

I will try to play with the date tomorrow if you need more help :slight_smile:

Best regards,
Vic

1 Like
7

Hi,

did you have any luck with GIS reschedule? I did not get a chance to install or play with it so far. :frowning:
Did you manage to do it on your own?

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